Executive Responsibility:

Company Secretary

Link to business goals:


Link to business principles:

Be committedKeep it simple

Link to principal risks:

Regulatory, environment and compliance, people and culture

We want to ensure the safety and well-being of our customers, our colleagues and all our visitors. We have a Group Health and Safety Manager who ensures that the appropriate policies and procedures are in place, and regularly reports to the Group Board and the Executive Board.

2017/18 achievements

  • Review of store fixtures and fittings in both established and new formats to ensure that they are safe
  • Launched ''Clean As You Go'' policy in all stores to help mitigate the risk of trips, slips and falls
  • Supported and strengthened health and safety procedures within the Dunelm Home Delivery Network, including fleet safety and four distribution centres
  • Launched a half day Health and Safety training course for new managers and store premises key holders
  • Continued to provide Health and Safety training and development to senior management throughout the business
  • A new trailer fleet for Stoke DC was operational in January 2018, which allowed forklift trucks to be removed from 42 stores

Our Policies

The Board is responsible for the creation and implementation of our Health and Safety policy and procedures, which include an effective system of 'upward' and 'downward' communication, appropriate standards for monitoring performance and ensuring that sufficient resources are available to support this activity. A copy of our full policy is at corporate.dunelm.com.

Health and Safety is a standard agenda item at every Board and Executive Board meeting and each of these receive a monthly report and a formal annual presentation from the Group's Health and Safety Manager with accident/risk analysis, review of previous objectives and agreement of new objectives for the next year.

In our stores, each store manager is responsible for ensuring the implementation of Health and Safety policy and procedures in his or her store, supported by the area manager and the Group Health and Safety Manager. At our Stoke distribution centres we have a dedicated Health and Safety Manager. Risk assessments are in place at all Company sites and updated as required.

We have an in-house Health and Safety audit, which monitors compliance to policy and procedures and is reviewed annually to ensure that it meets best practice industry standards and to address any specific risks identified. Our stores and distribution centres complete an online self-audit monthly and area managers audit each of their stores at least once a year. This is backed up by our in-house operational audit team and followed up by the Health and Safety Manager. Regular review meetings are held between the Group's Health and Safety Manager and senior management from operational functions.

We have a proactive approach to safety, and colleagues are encouraged to report all potential hazards and risks. We have an ongoing programme of education and training, including DVDs and interactive computer based learning, and we ensure colleague involvement through the Colleague Council.

Measuring our impact

  • Number of reportable accidents under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDORs) flat year on year, despite ten new store openings
  • Accident / footfall rate reduced to 2.8% from 3.2% in FY17
  • Total accidents reduced by 5% compared to FY17

What's next for 2018/19

  • Complete programme to remove forklift trucks from 67 more stores
  • Continued focus on safety at our DCs, home delivery fleet safety and through the construction and commissioning of our new manufacturing centre
  • Continue to build competency through education and training
  • Update Colleague Drivers' policies and implement a new third party licence checking service to monitor / check driver and car details
  • Implement Drug and Alcohol testing post-accident across our fleet and distribution centres
  • Strengthen governance through creation of functional steering groups to drive health and safety actions